Customer Service for Lawyers

By: Paul J. Perez, Esq.Image

Tools for Happy Customers and Top Immigration Lawyers

It’s not all about how good of an immigration lawyer you are; eventually it all comes down to how customers perceive their lawyer. There is great competition between lawyers and the aspect that really differentiates them from a customer’s point of view is the customer experience that they offer.

According to studies, customers are willing to pay more for a better customer experience. This is how lawyers can beat their competition. Nonetheless, it’s not only about making problems disappear; it’s also about the connection that the lawyer has with their customers. This is what Ruby Receptionists CEO Jill Nelson calls,“Practicing WOWism”.

Having a great customer service system

How can you ensure the happiness and loyalty of your customers? The easiest way to achieve this is by implementing a web-based customer support tool. At first it may not seem cost-effective to implement such a tool if you are an individual immigration lawyer or if you have a small firm. However, in the long run, you will win the loyalty of your customers and will reduce your marketing budget.

There are many customer service software options online, but it might be difficult to choose the most suitable one. Consider opting for one of the three most popular tools:

ZenDesk.com

Why is ZenDesk different from the other tools? Its main purpose is to make the services of a business seem appealing to potential clients. The services offered include issue tracking, customer support, and helpdesk ticketing. In order to gain access to the ticketing portal, you will have to pay a monthly fee of $1. In case you would like to have access to the multilingual content of the Plus Plan, there is a $59 monthly charge. If you choose this plan, you will also benefit from phone, email, Twitter, Chat, and Facebook support.

In case you already have a CMS or CRM tool, you won’t have to worry about ZenDesk integrating with it because the integration is a smooth process. Some other services that ZenDesk comes with include forum support and email ticket integration. One of the best things about the tool is that you can have a 30-day free trial with its Plus Plan.

Desk.com

This is a service that works well for immigration lawyers since it has been especially created for small and medium business needs. The pricing plans are also tailored to fit the ever-changing needs of the law practices. The basic plans start at $3 per month while the Plus Plan costs $29/month. The best thing about the tool is that it comes with an intuitive user interface which helps the users learn to manage the tool fast and easy.

The Plus Plan promises high quality customer support in over 45 languages. Some other services include community support, API access, email support, email, widgets, phone support, and SSL hosting.

HappyFox.com

Similarly to the other services mentioned, HappyFox is meant to help you handle multilingual customers. This is a global helpdesk supporting 35 languages and offering a complete package of support. The offered services include email ticketing, self-service, helpdesk reporting, and automated helpdesk. You can get their basic plan for $9 per month, but if you prefer the Mighty Plan, it costs you $29/month.

Being an immigration lawyer doesn’t only mean handling the cases of customers; it also means connecting with your clients and offering them an experience that they can share with the world. The above mentioned customer service tools will help you offer the customers what they truly need from their lawyer.

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